Privacy Policy

Last Updated: September 1, 2026

Marshmellow Bags (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit bagsmarshmellow.com, create an account, place an order, contact us, or otherwise interact with our website and services.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Product customization information
• Account information, if you create an account
• IP address
• Browser and device information
• Information collected through cookies and similar technologies

Payment information is processed by our payment service providers. We do not directly store your complete credit or debit card details on our website.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Process payments
• Arrange shipping and delivery
• Provide order updates and customer support
• Create and manage your customer account
• Process product customizations
• Prevent fraud and unauthorized transactions
• Maintain the security and functionality of our website
• Comply with applicable legal, tax, accounting, and regulatory obligations
• Improve our website, products, and customer experience
• Send marketing communications where permitted by applicable law and according to your preferences

3. Payments

Payments made through our website may be processed by third-party payment providers, including Stripe.

These providers may collect and process information necessary to complete your transaction, prevent fraud, and comply with legal and regulatory requirements.

Their handling of your information is also subject to their own privacy policies.

4. Order Fulfillment and Shipping

To fulfill and deliver your order, we may share necessary information with companies that assist us with order processing, shipping, logistics, customs, and delivery.

This may include your name, shipping address, phone number, email address, and other information reasonably necessary to deliver your order.

Because our products may be shipped internationally, information necessary for delivery may be processed in more than one country.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate essential website functions, maintain your shopping cart, remember preferences, improve website performance, understand how visitors interact with our website, and support security and fraud prevention.

Some cookies may also be used for analytics or advertising purposes where applicable.

You may be able to control certain cookies through your browser settings or through any cookie preference tools available on our website.

Disabling certain cookies may affect the functionality of the website.

6. How We Share Your Information

We do not sell your personal information for money.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• Ecommerce and technology providers
• Analytics and security providers
• Customer service providers
• Professional advisers and authorities when required by law

These parties may process personal information only as necessary to provide their respective services or as otherwise permitted by applicable law.

7. WooCommerce and Website Services

Our online store uses WooCommerce and related technologies to provide ecommerce functionality.

Information you provide during checkout may be processed through these systems to manage your cart, orders, customer account, payments, and other store functions.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, and accounting requirements.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your personal information is used or disclosed
• Withdraw consent where processing is based on consent
• Exercise other privacy rights provided by applicable law

Certain information may need to be retained where required for legal, tax, fraud-prevention, accounting, or legitimate business purposes.

To submit a privacy request, please contact us using the information provided below.

11. Children’s Privacy

Our website and products are intended for adults purchasing products and are not directed to children.

We do not knowingly collect personal information directly from children in violation of applicable law.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. International Data Transfers

Marshmellow Bags operates from Brazil and serves customers in the United States and potentially other countries.

As a result, your personal information may be processed or stored outside your state, province, or country of residence, including in Brazil and in locations where our service providers operate.

Where required, we take reasonable steps to handle personal information in accordance with applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technologies, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

15. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or have any other privacy-related requests, please contact us:

Marshmellow Bags
Curitiba, Paraná, Brazil
Email: contact@bagsmarshmellow.com
Website: bagsmarshmellow.com